Shipping & Return Policy
At Ketra Vision, we strive to ensure your orders are delivered to you safely, quickly, and seamlessly.
Shipping Policy
Your orders are processed following payment approval and will be prepared and handed over to the courier as soon as possible, depending on stock availability.
In-stock items are generally shipped within 1–3 business days. Delivery times may vary during public holidays, promotional campaigns, high-volume periods, or due to force majeure events.
We highly recommend inspecting your package upon delivery. If you believe a package is damaged, please report it and have a formal damage report (tutanak) signed by the courier representative before accepting the delivery.
Customers are responsible for any delivery delays and additional shipping costs resulting from incorrect or incomplete address information.
Order Cancellation
Orders can be canceled before they are handed over to the courier. Following the approval of the cancellation request, the payment amount will be refunded through the original payment method within legal timeframes.
Cancellation cannot be processed for orders that have already been delivered to the courier. In this case, the return process must be applied after the product is received.
Return & Exchange Policy
You can return the product you purchased within 14 days from the date of delivery.
The product to be returned must meet the following conditions:
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It must be unused,
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It must be undamaged,
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It must be sent with its original packaging and labels,
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It must be in a resellable condition.
Once the product reaches us following the return request, the necessary inspections will be conducted. For products found compliant with the return conditions, the refund will be processed through the original payment method within legal timeframes.
Exchange Process
Ürün teslim tarihinden itibaren 14 gün içerisinde beden veya model değişimi talebinde bulunabilirsiniz.
Değişim yapılacak ürünün kullanılmamış, hasarsız ve yeniden satışa uygun durumda olması gerekmektedir.
Talep edilen ürünün stoklarda bulunmaması halinde ücret iadesi veya alternatif ürün seçeneği sunulabilir.
Defective or Damaged Items
All shipping and exchange costs for products that are found to have production defects, are wrongly shipped, or are damaged during transit will be covered by Ketra Vision.
Such cases must be reported to us as soon as possible after the delivery of the product.
İade Kapsamı Dışındaki Ürünler
Returns or exchanges are not accepted for the following items:
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Custom-made products,
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Personalized items,
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Products that are non-resellable due to use,
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Products unsuitable for return due to hygiene reasons once the packaging is opened.
Contact
For any questions regarding shipping, cancellation, return, or exchange processes, please feel free to contact us.
Email: info@ketra.com.tr